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What is the Guest Innspector?
A "Mystery Guest" for your Vacation Rental Business & Property.
An "innspection" that provides feedback and advice to help improve your website, business systems, your property and ultimately perfecting your Guests experience!
The Guest Innspector offers an end-to-end service, from innspecting:
• your website
• the query, response time & search processes
• the booking process, via any or multiple channels
• pre arrival emails
• the check in process
• the stay
• the check out and beyond
• and importantly, the property!
One small frustration can be the difference between a 4 and 5 star stay!
What are your weak spots? Where are you failing your Guests?
It's time to raise your game!
It's time to raise your game!
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Does your website convert lookers into bookers? Are you losing visitors because of its design? Are you missing vital features to capture bookings? Are all the buttons on your site working? |
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How prepared does your guest feel for their arrival? Have they heard from you since they booked or were they bombarded with emails? How easy or seamless was check in? |
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Do you expect guests to report maintenance issues? A loose floor tile in the shower, a dead wall clock battery, a slow draining basin, not enough towel rails or hooks...... Does your cleaner do it, or are they running to their next job? |
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Website and booking issues, unclear arrival instructions, property maintenance issues. Who is supposed to report these kinds of thing? |
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The Guest Innspector will do all of these!
Only by going through your Guests entire journey and living in your property can you truly know what your Guests experience.
If you're scared of criticism, you'll never improve.
What do they say about the service?
"That was great feedback.
Thanks, I read it with interest!' Jaume, Bizflats, Barcelona, March 2019 |
"There are indeed some insightful recommendations..."
Michelle, Olala Homes, Barcelona December 2021 |
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Gregory, Immogroom, Cannes, June 2022
Property Innspections are 2 nights stays for up to 3 bedroom properties,
and one more night for each extra bedroom.
(flexible cancellation of course!)
It's all about your Guest reviews! The data says it all.
Click to enlarge.
Lets help you get that 5th star, or at least keep it!
Stay ahead of the competition!
And if we find nothing wrong?
You'll receive a 5 Star Guest Innspector Certificate!
Oh, and we'll sharpen your knives too!
The Guest Innspector/ Deborah Labi In the Media:
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We also offer a "Mystery Owner" service and can advise on property onboarding too.
Interested in the property innspection?
Where are you?
Register your interest and city!
Let's innspect your property!
Get in touch to discuss available dates and to book your innspection!
Get in touch to discuss available dates and to book your innspection!